FAQ's cont...
Is there a minimum charge on hourly work? Yes. It is two hours. All hours are billed from truckyard to truckyard.
What don't you move? Pianos, gunsafes, pool tables, live plants, perishables, household and lawn chemicals, paints, fuels and any other cargo deemed hazardous by Smooth Moves LLC. We are always happy to consult with you on how to get these items moved.
How can I best be prepared for the move? Box all loose items and pad fragile items accordingly. All box tops should be level and taped shut. No books or heavy items in big boxes, small only (don't kill the mover). Lamps, pictures and artwork should be cartoned. We like to use our moving blankets on your furniture and be able to properly stack the boxed items.
Should I take drawers out of the dressers? Ideally clothes should be wardrobe boxed or duffle bagged. Some dressers are light enough to move with drawers and or clothes in them. Remove heavy and fragile items from drawers.
How can a seemingly small move take longer than anticipated? Tight entrances, exits and hallways can make a big difference as doors may need to come off and blanketing and preparation can eat up time. Stair flights and long carry distance can add time.
Do I get charged for stair flights? Smooth Moves LLC does asess a fee on stair flights that are access stairs to an apartment building or office. Interior stairs that are not used to access the main entrance have no fee.
What is "excessive distance?" In the Smooth Moves LLC dictionary (PSC tariff) there is a discussion on distance from entrances and exits. To avoid fees it is best that we are parked within 75 feet of the doors.
Do you have a storage facility? Currently we do not.
Do you build crates for items? No we do not.
Am I billed for fuel? No. There is no fuel surcharge included in the Smooth Moves LLC tariff.
Do you work on weekends? Yes, on occasion. Our overtime rate applies if we are available. The overtime rate also applies after 5 p.m. on weekdays and on any major holidays as well.
Do you call to confirm a move that is already on your schedule? No, typically we do not call to confirm your move once it is on the schedule. We will be there as it is scheduled as a sacred day of work. You can call us if there is a potential change you need to make.
How far in advance should I book my move? As far as possible.
What types of payment do you accept? Smooth Moves LLC accepts cash and good checks only. No credit cards. Payment is due upon delivery.
SMOOTH MOVES LLC IN A NUTSHELL
We typically only operate as a two man crew so you get as much work out of two professional movers as you want. Sometimes people have us work two hours, others have us on deep into overtime on a fourteen hour day. We have no forklift other than being human forklifts. Rest assured, per man a lot of work gets done. We operate with a 24 foot household goods moving man (imagine the next to largest u-haul truck you can rent--that is what we own). It pays to have us make multiple trips in town if needed and on statewide trips we can either get it all in one load for you or not.